Refunds & Exchange
All Sugar and Cream items are real Vintage pieces that may have been previously worn and may show some wear. We do our best to describe our garments as clearly and accurately as possible.
All items have been measured carefully. We provide measurements and details of any flaws and categorise each garment based on our Vintage Category Chart.
Tag sizes are shown where possible. These are to be used as a guide only and will vary based on the garment’s country of origin. Where possible we have indicated the country of origin as a further guide only. Please feel free to contact us if you have any questions about the tag sizes before purchasing.
We try to photograph our products to show them in their most real colour. Please feel free to contact us if you have any questions about the colour of any of our products before purchasing.
For these reasons all sales are final and we do not accept refunds or exchanges unless there was a gross misrepresentation of a products colour or size. We do not accept refunds due to items miss-fitting unless there is a mistake with the measurements provided.
*Please check the measurements carefully before purchasing and please feel free to contact us if you have any questions about the sizing, fit or colour of our products.
Countries We Ship To
Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, China, Cote D'Ivoire, Croatia, Cuba, Cyprus, Czech, Denmark, Dijibouti, Egypt, Eritrea, Estonia, Ethiopia, Farore Islands, Fiji, Finland, France, Germany, Ghana, Greece, Greenland, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Kenya, South Korea, Kuwait, Laos, Luxembourg, Macao, Macedonia, Madagascar, Malaysia, Maldives, Mali, Mauritius, Mongolia, Montenegro, Morocco, Myanmar, Nepal, Netherlands, New Zealand, Niger, Nigeria, Norway, Oman, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, U.A.E., U.K., U.S.A., & Vietnam.
*If your preferred shipping destination is not listed, please contact us so we can arrange special delivery if available.
If you have any suggestions or comments please email us at firstname.lastname@example.org
Making A Purchase
Just browse the website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Sugar and Cream Vintage’s Liability
The Sugarcreamvintage.com site is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet. sugarcreamvintage.com Site provides content from other Internet sites or resources and while sugarcreamvintage.com tries to ensure that material included on the sugarcreamvintage.com Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. sugarcreamvintage.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the sugarcreamvintage.com Site. sugarcreamvintage.com is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
We cannot warrant that the sugarcreamvintage.com Site and any associated services will be uninterrupted or error free, that any defects will be corrected, or that sugarcreamvintage.com Site or the server that makes it available are free of viruses or other harmful components. sugarcreamvintage.com does not warrant the materials in the sugarcreamvintage.com Site in terms of the correctness, accuracy, functionality or otherwise.
In particular, we disclaim all liabilities in connection with the following:
- incompatibility of the sugarcreamvintage.com Site with any of your equipment, software or telecommunications links
- technical problems including errors or interruptions of the sugarcreamvintage.com Site
- unsuitability, unreliability or inaccuracy of the sugarcreamvintage.com Site
- inadequacy of the sugarcreamvintage.com site to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the sugarcreamvintage.com Site.
Nothing in this paragraph applies to sugarcreamvintage.com’s liability in respect of products sold through the Online Store.
Nothing in these Terms and Conditions shall exclude Sugarcreamvintage.com’s liability for personal injury or death caused by its negligence.
www.sugarcreamvintage.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
By accepting our terms and conditions you are agreeing to receive occasional marketing material by email but you can have your name removed from our list by simply clicking on "click to unsubscribe" the link within every email.
We do not store credit card details nor do we share customer details with any 3rd parties.